Plan Your Visit

Prohibited items include but are not limited to: 

• Outside food or drinks
• Weapons of any kind 
• Alcohol, cans, or glass containers
• Drones, go-pros, ipads, lasers
• Gels or liquids
• Selfie sticks, tripods, monopods
• Illegal drugs and substances, paraphernalia
• Audio or video recording equipment
• Bags larger than 12” x 6” x 12”, backpacks, and camelbaks are all prohibited
• Cameras, unless you have been approved for and obtained a photo pass. (cellphones are OK, unless the tour has a strict No Photo/No Video Policy). 
• Any items Deemed dangerous by the venue or law officer

All items are subject to change without notice.

All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Uptown Theater strives to make our venue and live experiences inclusive and accessible. For more questions, or for information not mentioned below, don't hesitate to get in touch with us at info@uptowntheatermn.com

Arrival & Accessible Entrances:

The main entrance to Uptown Theater is accessible. Guests with accessibility needs do not need to wait in the General Admission lines; they may check in at the main entrance for assistance. 

Restrooms:

There are accessible stalls in each of the main restrooms of the venue.

Ticketing:

For accessible seating, purchase a ticket to the event you want to attend and email info@uptowntheatermn.com in advance, and let us know the date of the show you are attending. 

Once you arrive, our team will escort you to the ADA section of the venue.

The ADA section has access to a full bar and restrooms. Please see a staff member for assistance.

If you need assistance at any time, crew members will be around the ADA section that can help you with anything you might need.

Parking:

There is no on-site parking at Uptown Theater, however we have partnered with ParkWhiz to offer easy and reliable options in the area. Some ParkWhiz locations do offer handicap-accessible spaces. When using ParkWhiz to book parking, look for the handicap-accessible logo under the amenities section just to be sure the location you want can accommodate your needs. Any location that displays that logo offers handicap-accessible parking. Please keep in mind that spaces booked on ParkWhiz aren’t necessarily assigned spaces and all accessible parking spaces are first-come, first-served by law. Click HERE to book parking. 

Medication needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

Dietary needs:

Uptown Theater takes pride in offering a variety of choices for guests with special dietary needs, including gluten-free and vegan options. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.

Service Animals:

At Uptown Theater, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation:

Uptown Theater offers sign language interpretation upon request only. Requests for interpreters must be received at least three weeks before the event date.  

Please make your request by email to info@uptowntheatermn.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.

Assistive Listening Devices:

Please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in the box office.

Mobility Storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

A valid ID is required to attend any age restricted events and to consume alcohol. Accepted forms of identification include state-issued ID or Driver’s License, valid non-expired US Government or Military ID, or an official passport.  
 
Uptown Theater has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. Violators will be removed from the building without warnings and will not be eligible for a refund. 

We are! All concession, bar and ticket sales, once in the venue, will only accept credit, debit, and mobile pay. Cashless payments are encouraged for ticket purchases at the box office. Cash to card conversion will be available at Coat Check inside our venue, dollar for dollar, without any service fees.

All guests ages 3 and older need a ticket for entry. Please provide ear protection for children.

If you lose an item while you are at an event, please email TheodoreOganovic@LiveNation.com to see if it has been turned in.  
 
Please allow 24 to 48 hours for the team to look for your item and respond back to you. 
 
The venue is not responsible for any lost, stolen, or damaged items. As a courtesy, we hold lost items for 30 days. 

An Uptown Membership maximizes your concert-going experience with a combination of prime seating and exclusive amenities at as many shows as you choose, all year long.

Unless a show cancels or changes time by more than two hours, refunds are handled on a case-by-case basis. Please contact the point of purchase for inquiries.

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. If you purchased tickets at the box office, please email us at Info@UptownTheaterMN.com

Ticketmaster will call opens at door time or meet and greet check-in time. Artist guest list may not arrive until door time. Remember to bring your photo ID and the credit card used to purchase your tickets!

The original ticket purchaser must go back to the original point of purchase to make the change. If you are a radio contest winner, guest of someone in the band, or a VIP client, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf.

Yes, you can book our event venue for your next corporate event, private concert, social gathering, wedding, reception, fundraiser and more. For more information, please click here. SandyVogel@LiveNation.com. 

In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back! 

Uptown is a completely non-smoking venue. Smoking is only allowed in designated outdoor smoking areas. 

Yes

Age requirements differ depending on the event. All age requirements are listed on our online event calendar. If no age restriction is listed, the event is all ages.

Cameras are NOT allowed without a valid media pass. Cellphone cameras are ok.

However, when a tour has a strict No Photo/No Video Policy, we will not permit cameras of any type in the venue. When this policy is enacted, there will be signage at points of entry to the venue, and we will do our best to inform fans prior to the show as well.

Seating is dependent on the event.  Below is a seating map for the Uptown.

See seating chart

Uptown Theater has partnered with ParkWhiz to offer easy and reliable options. Click HERE to book parking.